Vendor Code of Conduct
The Vendor Code of Conduct (VCOC) establishes a set of standards on business and ethical practices, and professional conduct expected of all Vendor(s) working with the Surtreat Solutions (M) Sdn Bhd. The VCOC shall apply to all suppliers appointed, business or individual working on behalf of Surtreat Solutions (M) Sdn Bhd, and to any person(s) appointed by them in any capacity to deliver the goods or perform any part of the services, including their employees, agents, suppliers and sub-contractors (“their representative”). This VCOC will be updated from time to time, when necessary. Copies of this Vendor Code can be found at our website at
https://www.surtreat.com.my/.
Legal Compliance
Vendor must operate in full compliance with national and local laws, rules and regulations relevant to their business operations including but not restricted to employment, environment and health and safety.
Working Conditions
Vendor is expected to follow all applicable laws in the countries, states, and municipalities in which it operates, as well as operate in compliance with International Labor Organization (ILO) standards, and be committed to the value of, and respect for, all people. Vendor is responsible for respecting human rights in its operations and will comply with the standards set forth in the United Nations Universal Declaration of Human Rights. The standards set forth in this Code apply to all workers, including, without limitation, temporary, student, contract, direct employees, and any other type of worker of Vendor. The applicable labour standards are:
- CHILD LABOR. Vendor will not engage in or condone the unlawful employment or exploitation of children in the workplace. Vendor will be committed to combating the exploitation of children, and therefore prohibit any use of child labor with any vendor, supplier or other third-party arrangements. Vendor is expected to cooperate with law enforcement authorities to address any such instances of which Vendor becomes aware.
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HUMAN TRAFFICKING, SLAVERY AND THE RIGHT TO VOLUNTARY LABOR. Vendor will respect the free choice of all persons and strictly prohibit forced or compulsory labor for any employees or other workers. Vendor will refrain from doing business with, and will not tolerate or associate with, organizations or entities that condone or are engaged in the practice of coercing or imposing work with little or no freedom of choice. Vendor will comply with the UN Guiding Principles on Business and Human Rights and will cooperate with law enforcement authorities to address such instances of which Vendor becomes aware.
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FREEDOM AGAINST PREJUDICE AND DISCRIMINATION. The Company expects the highest standards of, and Vendor will proactively invest in, equality, diversity and inclusion. Vendor will ensure that its workplace is free of harassment and discrimination based on a person’s status such as race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran or military status or other characteristics protected by law. Vendor will ensure that it has requisite policies and practices in place to promote such equality, diversity and inclusion, and foster a harassment-free and retaliation-free environment.
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SAFE AND SECURE WORKPLACE. Vendor will provide a safe and secure workplace for all of its employees, and work to prevent accidents to employees, customers, and visitors. Vendor leadership will ensure compliance with this commitment in every location and facility in which Vendor operates.
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WORKING HOURS AND WAGES. Vendor will comply with all laws dealing with the wages it pays to its employees and the hours
Information Security and Records Maintenance
Vendor is expected to protect the confidential, proprietary and personal information it handles or otherwise processes by implementing appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including, without limitation, the risk of accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to such information (each, a “Data Breach”). Vendor should only engage other vendors, suppliers and subcontractors who ensure the same level of technical and organizational security.
Vendor must, without undue delay, notify the Company if it reasonably suspects a Data Breach of any information handled or otherwise processed by Vendor on behalf of the Company or the Company’s clients or customers, regardless of Vendor’s assessment of the impact or risk associated with such breach. Vendor must make available to the Company and its clients or customers all information reasonably requested to assist in the investigation and remediation of such breach and ensure compliance with all obligations under applicable laws.
Vendors are expected to create and maintain complete and accurate records to ensure accountability and must not alter or omit any record to conceal or misrepresent the information, event or transaction documented. Records must be retained and deleted in accordance with applicable Laws.
Data Privacy
Vendor is expected to comply with all applicable data protection, privacy and information security laws and regulations (collectively, “Data Protection Laws”) including, without limitation, such laws pertaining to the Company’s customers, the Company’s employees or other suppliers, and shall not render any service in a manner that causes the Company to violate applicable Data Protection Laws.
Vendor must notify the Company promptly if it has reason to believe that laws or regulations applicable to Vendor in the countries, states, or municipalities in which it operates or renders services (whether existing or as a result of changes to existing laws) either prevent Vendor from, or are likely to have a substantial adverse effect on Vendor’s compliance with, applicable Data Protection Laws or the terms of Vendor’s contract with the Company.
Conflicts of Interest
Vendor is expected to avoid all conflicts of interest or situations giving the appearance of a conflict of interest when doing business with the Company. Vendor is expected to promptly report to the Company any instances involving actual or apparent conflicts of interest between Vendor’s interest and those of the Company, such as a direct personal or financial interest in a business decision or vendor selection.
Likewise, Vendor shall not, without prior written notification thereof to the Company, enter into any business relationship with any director, employee, or representative of the Company that may create a conflict with their fiduciary obligations to, or the interests of, the Company.
Anti-Bribery/Corruption
Vendor is expected to compete strictly based on the merits of its products and services. Vendor should not offer, promise, authorize, or provide, directly or indirectly, anything of value (including, without limitation, business gifts or courtesies) with the intent or effect of inducing anyone (including, without limitation, a Company customer, Company employee, or higher tier or sub-tier supplier) to forego their duties and provide an unfair business advantage to the Company, Vendor, or others. Accordingly, Vendor will encourage its employees, representatives, and subcontractors to comply with all Laws relating to anticorruption, anti-money laundering, and the prevention of fraud and other financial crime (including tax evasion and its facilitation), in all of the locations in which any affiliated business or associate of Vendor provides products or services, directly or indirectly, and any other countries, states, or municipalities in which Vendor conducts business.
Health and Safety
Vendor is encouraged to comply with all health, safety, and security laws of the jurisdictions in which it does business and to limit worker exposure to potential safety hazards (including, without limitation, electrical sources, fire, heat, vehicles, and fall hazards) through proper design, engineering and administrative controls, preventive maintenance and safe work procedures. When necessary to perform a job safely, Vendor is expected to provide workers with the proper personal protective equipment and ensure proper maintenance of the equipment. Vendor’s employees should be free to raise safety concerns without fear of retaliation in any form. Vendor is expected to record, track and report all occupational injuries and illnesses as required by applicable laws and in a manner that will: (i) encourage worker reporting of job-related injuries; (ii) classify and record cases of injury and work-related illness; (iii) provide necessary medical treatment; and (iv) investigate and implement corrective actions to eliminate their causes.
Environment and Sustainability
Vendor is expected to recognize that adverse effects on the environment and natural resources should be minimized to safeguard the health and safety of the public and the planet. To achieve this objective, Vendor is expected to observe and comply with all applicable environmental laws, including, without limitation, those that relate to (i) obtaining and maintaining required environmental permits, approvals and registrations, as well as complying with applicable operational and reporting requirements; (ii) the handling, removal, transportation and disposal of hazardous materials used by Vendor; and (iii) monitoring, controlling, treating and sanitizing air emissions, waste water and solid wastes. Vendor is strongly encouraged to seek solutions that promote the efficient use of resources and energy, as well as clean and low energy solutions.
Company Compliance Verification
The Company does not assume any duty to monitor or ensure compliance with this Code. Vendor acknowledges and agrees it is solely responsible for full compliance with this Code by Vendor’s directors, officers, employees, representatives, suppliers, contractors, and other business partners. Vendor will nonetheless permit the Company and/or its representatives to assess its compliance with the expectations set forth in this Code when rendering services or furnishing products for the Company. Such assessments may include, without limitation, on-site inspection of Vendor facilities and review of related Vendor information, including books, records, certifications, permits, and other documentation evidencing Vendor’s compliance with this Code. Vendor must cooperate fully with the Company in such assessments, and correct any non-conformances identified during such assessments promptly.
Established by
NICHOLAS FANG
MANAGING DIRECTOR
SURTREAT SOLUTIONS (M) SDN BHD
1 JANUARY 2024.
The English version of Vendor Code of Conduct shall be regarded as the Original. If is there have any conflict between the English version and the multilingual version, the English version shall prevail.
